Privacy Policy

Information We Collect

We collect personal information that you provide directly to us, as well as certain data that is generated when you use our website, booking engine, and related services. The specific types of information we collect depend on how you interact with LuxViille and the features you use.

Information you may provide to us includes:

• Identification and contact details, such as your name, email address, telephone number, postal address, country of residence, and preferred language.
• Booking and stay information, including reservation details, property preferences, travel dates, special requests, loyalty or membership details (if applicable), and information related to your companions.
• Account and profile information (where available), such as username, password, communication preferences, saved properties, and service preferences.
• Payment-related information, such as partial card details or other payment identifiers processed through our secure payment partners. We do not store full card numbers or CVV codes on our systems.
• Communication and inquiry data, including the content of messages you send through our Contact Us form, live chat, email correspondence, and responses to surveys or feedback requests.
• Event, dining, or entertainment registrations, such as your name, contact details, preferences, and any relevant dietary, accessibility, or seating requirements when you engage with our Dining, Entertainment, or Events offerings.

Information we may collect automatically when you visit or interact with our website includes:

• Usage and device data, such as your IP address, browser type and version, device type, operating system, referring URLs, pages viewed, links clicked, language settings, and the dates and times of your visits.
• Location data, where enabled, such as general geographic location derived from your IP address, to help us present relevant Destinations, language preferences, and offers.
• Interaction data, including clicks, scrolls, time spent on specific pages (for example, Properties, Experiences, or Promotions), search queries, and engagement with on-site content or promotions.

How We Use Your Information

We use the personal information we collect for purposes that are necessary to provide and improve our services, operate our business, and comply with our legal obligations. These purposes include:

• Providing and managing bookings – to process your reservations, confirm your stay, manage changes or cancellations, communicate pre-arrival and post-stay details, and facilitate check-in and on-property services via our Booking channels.
• Responding to inquiries and requests – to reply to your questions, handle service requests, support live chat interactions, and manage communications submitted through the Contact Us page or other channels.
• Personalizing your experience – to tailor content, property recommendations, and offers on pages such as Experiences, Entertainment, Dining, and Promotions based on your preferences, behavior, and past interactions with LuxViille.
• Marketing and communications – where permitted by law or with your consent, to send you news, exclusive offers, and invitations related to LuxViille properties and services, and to measure the effectiveness of our campaigns.
• Service improvement and analytics – to analyze how visitors use our website and services, refine our content, optimize our booking flows, and improve the overall guest journey across our Properties and Destinations.
• Fraud prevention and security – to detect, prevent, and investigate potential fraudulent or prohibited activities, protect the integrity of our systems, safeguard our guests and staff, and maintain the security of our digital and physical environments.
• Legal and compliance obligations – to comply with applicable laws and regulations, respond to lawful requests from authorities, enforce our Terms and Conditions, and protect LuxViille's rights, property, and interests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide a refined, reliable, and personalized experience across the LuxViille website and digital services.

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and understand how you interact with our content. Depending on your region and applicable law, we may ask for your consent before setting non-essential cookies. You can find additional details in our dedicated Cookie Policy.

The types of cookies and tracking technologies we may use include:

• Strictly necessary cookies – required for website functionality, security, and core features such as navigation, access to secure areas, and booking processes.
• Performance and analytics cookies – used to collect aggregated information about how visitors use our website, including pages viewed, time spent, and any error messages, in order to improve performance and user experience.
• Functionality cookies – enable the site to remember your preferences (such as language, region, and property filters) to provide a more personalized and seamless experience.
• Advertising and personalization cookies – may be used to deliver content and offers tailored to your interests and measure the effectiveness of marketing campaigns, subject to your consent where required.

You can manage or disable cookies through your browser settings. Please note that blocking certain cookies may impact the performance and functionality of the website, including the ability to complete bookings or access certain sections.

Data Sharing and Disclosure

We do not sell your personal information. We may, however, share your information with selected third parties in the following circumstances, in each case only to the extent necessary and subject to appropriate safeguards:

• LuxViille properties and affiliates – to manage your bookings, stays, experiences, and services across our portfolio of casino hotels and hospitality entities, and to coordinate global guest relationships.
• Service providers and business partners – such as payment processors, booking and reservation platforms, customer support tools, analytics providers, marketing and advertising partners, and IT service providers, who process data on our behalf under strict contractual obligations.
• Event, entertainment, and dining partners – when necessary to fulfill your reservations, experiences, or packages related to Entertainment, Dining, or Events, including where services are delivered in partnership with carefully selected third parties.
• Legal and regulatory authorities – when we are required to do so by applicable law, regulation, court order, or governmental request, or when disclosure is necessary to establish, exercise, or defend legal claims.
• Corporate transactions – in connection with a merger, acquisition, reorganization, sale of assets, or similar corporate event involving LuxViille, in which case personal data may be transferred as part of the transaction, subject to continued protection and this Privacy Policy or an equivalent standard.

Whenever we share your personal information with third parties acting on our behalf, we require them to maintain appropriate security measures and process your data only in accordance with our instructions and applicable data protection laws.

International Data Transfers

LuxViille operates an international portfolio of casino hotels and hospitality services spanning the USA, Australia, Saudi Arabia, and key destinations across Asia. As a result, your personal information may be transferred to, stored in, and processed in countries other than the one in which you reside.

These jurisdictions may have different data protection and privacy laws than those in your home country. Where required by applicable law, we implement appropriate safeguards to protect your personal information when it is transferred internationally, such as:

• Entering into data transfer agreements that incorporate standard contractual clauses or equivalent protections.
• Applying internal policies and procedures designed to ensure a consistent level of data protection across our global operations.
• Limiting access to your data to personnel and partners who have a legitimate business need and are subject to confidentiality obligations.

By using our website, booking services, or otherwise providing personal information to LuxViille, you acknowledge that your data may be processed in countries with different data protection regimes, subject always to the safeguards described in this Privacy Policy and as required by applicable law.

Data Security

We take the security of your personal information seriously and implement administrative, technical, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or misuse.

Our security measures may include:

• Using secure transmission technologies, such as encryption in transit, to protect data exchanged between your browser and our website, particularly during booking and payment processes.
• Restricting access to personal data to authorized LuxViille personnel and trusted service providers who require such access to perform their duties, and who are bound by confidentiality obligations.
• Maintaining technical safeguards, such as firewalls, intrusion detection, and access control mechanisms, to help protect our systems and data from unauthorized access.
• Implementing policies, training, and procedures aimed at promoting data protection and security awareness across our organization.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you are encouraged to take appropriate measures to protect your own information, such as using strong, unique passwords and safeguarding your devices and login credentials.

Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services, maintain our relationship with you, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

The criteria we use to determine retention periods include:

• The nature and sensitivity of the information.
• The duration of your relationship with LuxViille and any ongoing reservations, stays, or services.
• Statutory retention periods and other legal or regulatory requirements applicable to our operations.
• The existence of actual or potential disputes or investigations for which the information may be relevant.

When personal information is no longer required for the purposes outlined in this Privacy Policy and we are not legally required to retain it, we will take reasonable steps to delete, anonymize, or securely destroy it.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights in relation to your personal information held by LuxViille. These rights may include, subject to legal limitations:

• Right of access – to request confirmation as to whether we process your personal data and to receive a copy of that data.
• Right to rectification – to request that we correct inaccurate or incomplete personal information.
• Right to deletion – to request the deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected.
• Right to restriction – to request that we restrict the processing of your data under certain conditions.
• Right to object – to object to certain types of processing, including direct marketing, on grounds relating to your particular situation.
• Right to data portability – to request a copy of your personal data in a structured, commonly used, and machine-readable format in certain circumstances.
• Right to withdraw consent – where processing is based on your consent, you may withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, or to submit questions or concerns about how LuxViille handles your personal information, you may contact us using the details provided in the Policy Updates and Contact Information section or via the Contact Us page.

Depending on your jurisdiction, you may also have the right to lodge a complaint with a supervisory authority or data protection regulator if you believe that your rights have been infringed. We encourage you to contact us first so that we can work with you to address any concerns.

Third-Party Links and Services

Our website and services may contain links to third-party websites, applications, or services, including but not limited to external booking tools, event partners, entertainment platforms, or social media networks. These third parties operate independently from LuxViille and may have their own privacy policies and practices.

We are not responsible for the content, security, or privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites or services you visit or engage with, especially before providing any personal information.

Your use of third-party sites and services is at your own discretion and subject to the terms and conditions and privacy policies of those providers.

Policy Updates and Contact Information

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as by prominently posting a notice on our website).

We encourage you to review this Privacy Policy periodically to stay informed about how LuxViille protects and uses your personal information.

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, you can contact our designated data protection contact using the details below:

Data Protection Contact
LuxViille
Website: https://luxviille.com
Contact form: Contact Us

When contacting us, please provide sufficient information for us to identify you and understand your request. We may need to verify your identity before fulfilling certain privacy-related requests in order to protect your information.